Flower Delivery Wood Green – Returns, Refunds & Complaints

Our Fresh Flowers Guarantee

At Flower Delivery Wood Green, we pride ourselves on delivering only the freshest flowers to our customers across Wood Green. Your satisfaction is our top priority, whether you’re gifting flowers to a loved one, brightening your home, or adding a touch of nature to your workspace. As a trusted local florist, we are dedicated to ensuring every bouquet and arrangement meets our exacting quality and freshness standards.

Damaged-on-Arrival Policy

We take every measure to protect our flowers in transit, but should your order arrive damaged, please notify us as soon as possible. On receiving your flowers, inspect them immediately. If you notice significant bruising, wilting, or other damage, document the issue with clear photos and get in touch. We kindly ask that any damaged-on-arrival concerns are raised within 24 hours of delivery to ensure swift resolution. Our team will promptly review your case and offer a speedy replacement or alternate solution.

Freshness Window

Our commitment goes beyond delivery; we guarantee the freshness of all our flowers for at least five days after arrival, provided they receive proper care and watering. It is important to follow the care instructions included with your bouquet for the best vase life. If, despite reasonable care, your flowers do not remain fresh for the promised period, please let us know. Our freshness window reflects our promise as a reliable local Wood Green florist serving neighbourhood households and businesses, ensuring you always experience blooming, vibrant arrangements.

Refunds and Replacements

Your peace of mind is important to us. If you experience any problems with your order—in terms of freshness, damage, or incorrect items—we offer both refund and replacement options to suit your needs. Refunds are processed promptly via your original payment method once your claim is verified. If you prefer, we can send you a replacement bouquet on the earliest possible delivery date. Please note that refund and replacement claims should be made within 48 hours of delivery so we can address your concern efficiently.

How to Make a Complaint

If you’re unsatisfied with any aspect of your Flower Delivery Wood Green experience, we encourage you to contact our friendly customer service team. Clearly describe the issue and provide photographs if appropriate—this helps us investigate and resolve your complaint quickly. We aim to respond to all complaints within one working day and to resolve most issues within three working days. Our team will keep you informed every step of the way and work hard to uphold our reputation as a trusted local florist.

Trusted Local Service in Wood Green

Flower Delivery Wood Green has become a respected name in the area thanks to our personal service and commitment to quality. We serve not just residents, but also local businesses, schools, offices, and event venues, supporting the Wood Green community with beautiful, fresh flowers. Your feedback helps us grow and improve—so please reach out with any concerns, and let us make it right.