Flower Delivery Wood Green: Terms & Conditions for Online Orders

Terms & Conditions for Flower Delivery Wood Green

Welcome to our online flower delivery service, operating throughout Wood Green and the surrounding areas. These Terms & Conditions govern the use of our website and the online ordering and delivery of flowers and floral gifts. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before ordering. If you do not agree to any part of these terms, please do not use our services.

1. Scope & Application

These Terms & Conditions apply to all orders placed through our e-commerce platform by customers in Wood Green and the neighbouring areas we serve. The terms may be amended occasionally; the version in force at the time an order is placed governs your agreement with us.

2. Order Process

Ordering flowers online with us is designed to be simple and secure. To place an order, follow these steps:

• 1. Browse our online selection of flowers and floral arrangements, available for delivery in Wood Green and surrounding areas.
• 2. Select your chosen products, add them to your virtual shopping basket, and proceed to checkout.
• 3. Complete the online order form, providing accurate recipient and delivery details—including address, contact information, and any special instructions.
• 4. Review your order carefully before confirming, ensuring all details (including delivery date and recipient information) are correct.
• 5. Submit your order by making payment via one of our accepted methods.

After placing your order, a confirmation page and reference number will be displayed. You will also receive an email order confirmation. We reserve the right to decline or cancel orders at our discretion or if products are unavailable; in these cases, you will be notified and a full refund will be processed.

3. Products & Availability

We strive to ensure all floral arrangements and gifts shown online are available for delivery in Wood Green. During busy periods or due to seasonal constraints, some varieties, colours, or containers may be substituted with items of equal or greater value. In such cases, we endeavour to retain the overall design and style of your chosen item.

All images of flowers and gifts on our website are for illustrative purposes only. Actual products may vary slightly in appearance due to availability, seasonal effects, and the natural characteristics of flowers. If we are unable to fulfil your order as described, we will contact you as soon as possible to agree on a suitable alternative or provide a refund.

4. Prices & Payment

All prices are clearly indicated alongside each product and include UK VAT, where applicable. Delivery charges (if any) are shown separately at checkout prior to order completion.

Accepted payment methods include major UK debit and credit cards, as well as other secure payment options listed on our website. Your card or payment account will be charged at the time of placing your order. By submitting an order, you confirm that you are authorised to use the selected payment method.

If your payment fails for any reason, your order will not be processed. We are not liable for any delay or non-delivery resulting from failed payments.

5. Delivery

We offer convenient flower delivery throughout Wood Green and local areas. Delivery dates and times are selected at checkout and confirmed in your order summary. Whilst we aim to deliver on your chosen date, same-day and next-day services may be subject to cut-off times and availability.

It is your responsibility to ensure someone is available to receive the delivery or to provide full instructions (such as leaving with a neighbour or in a safe place). If a delivery cannot be completed due to incorrect details or recipient unavailability, we reserve the right to charge for re-delivery or to cancel the order without refund for perishable goods.

Delivery times are estimates and cannot be guaranteed, especially during peak seasons. We are not liable for late deliveries due to circumstances beyond our control (e.g., weather, traffic, unforeseen events).

6. Cancellations & Amendments

You may cancel or amend your order by contacting us as soon as possible. Cancellations or amendments can only be made if your order has not yet been processed or dispatched. Once flowers or perishable goods have been prepared or sent for delivery, cancellation rights may not apply.

For non-perishable items, you have the right to cancel within 14 days of delivery in accordance with UK distance selling regulations, provided the goods are unused and in their original condition. You are responsible for the cost of returning such items. Refunds will be processed to your original payment method within 14 days of receiving the returned items.

For perishable products like flowers, please note the right to cancel does not apply once your order has been prepared or dispatched. For any issues or concerns about your order, please contact us promptly so we can help resolve the situation.

7. Returns, Refunds & Complaints

We are committed to delivering fresh, high-quality flowers to Wood Green. If you are not satisfied with your order for any reason, please notify us within 24 hours of delivery. We may request photographic evidence to assist with your complaint.

If your order is incorrect, of unsatisfactory quality, or arrives damaged, we will offer a replacement or issue a refund at our discretion. All refunds will be made to the original payment method used at checkout, within 14 days from agreement of refund.

Please note, because flowers are perishable, we are unable to accept returns or offer refunds for minor variations or circumstances outside our control, such as changes in flower availability or delivery delays due to events beyond our reasonable control.

8. Customer Obligations

When placing an order, you must ensure all recipient details, delivery addresses, and instructions are accurate and complete. Failure to do so may result in delayed or failed deliveries for which we cannot accept responsibility.

You must not use our website for fraudulent purposes or to place orders using false or unauthorised payment details. Any such activity will be reported to the relevant authorities and your account may be suspended or terminated.

9. Liability

Our liability for any claim arising out of or relating to these Terms & Conditions is limited to the value of the order in question. We are not liable for any loss of profit, business, goodwill, or indirect or consequential losses.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded under UK law.

We accept no liability for events beyond our reasonable control, including but not limited to: strikes, acts of God, pandemics, adverse weather, or delivery network disruptions.

10. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. All personal information provided during the ordering process will be processed and stored in accordance with current UK data protection laws. Your details will be used solely to process your order, provide updates, and deliver your chosen products. For more details, please refer to our Privacy Policy.

11. Intellectual Property

All content on our website, including images, text, and designs, is owned by or licensed to us and protected by UK copyright and intellectual property laws. You may use the site solely for personal, non-commercial purposes in connection with placing orders. Any other use, reproduction, or distribution without our express consent is prohibited.

12. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of your use of our online flower delivery service in Wood Green are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction in relation to any claims or disputes.

13. General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions. Our failure to enforce any right or provision shall not constitute a waiver of that right.

We may transfer, assign, or subcontract any of our rights or obligations under these Terms & Conditions without your prior consent. You may not assign your rights or obligations without our written approval.

14. Customer Service & Contact

Our team is available to assist with any questions about your order, these Terms & Conditions, or our flower delivery services in Wood Green. For support, please use the contact form on our website or refer to the details provided on our Contact page.

15. Area Specific Terms

Please note that these Terms & Conditions apply specifically to customers ordering for flower delivery within Wood Green and the surrounding areas as indicated at checkout. Ordering from outside our service area may result in cancellation and refund.

Thank you for choosing our online flower delivery service in Wood Green. Your satisfaction is our priority, and we look forward to assisting with all your floral gift needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wood Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wood Green.

For assistance with orders, returns or account queries, please fill out the Contact Us form.